Q: Do I have to work with the restoration company my insurance agent recommends?
A: Insurance companies are permitted to recommend preferred restoration vendors, however they can not require you to use a specific firm. You can choose to work with Emergency Restoration or any licensed restoration contractors.
Q: My basement has water damage, am I covered?
A: Your policy will spell out the specifics of your homeowners insurance coverage. Most insurance policies require an extra rider to cover water damage that is related to flooding. Water damage from a broken pipe within the house should be covered in a basic policy.
Q: I don’t want to file an insurance claim, is this ok?
A: We will work with you or your insurance company at your discretion. We offer competitive pricing on all of our restoration projects.
Q: If not restored, what effects can water damage have?
A Few Days
Over A Week
Q: I have a flooding problem. What should I do, and what should I not do?
Q: What is the IICRC
A: The Institute of Inspection, Cleaning and Restoration Certification (IICRC) has served as the Industry Guardian for the cleaning, inspection and restoration service industries for more than 30 years. As a non-profit certification organization, the IICRC helps ensure that you have access to trusted and trained cleaning professionals by establishing and monitoring certification programs and standards for these industries.
To qualify for IICRC-Certified Firm status businesses must demonstrate proof of insurance, maintain a written customer complaint policy with documented follow-up and provide ongoing education and training leading to certification for all technicians. IICRC Certified Firms are also required to abide by the IICRC Code of Ethics. Services provided by IICRC–Certified professionals range from flooring inspection and cleaning to mold remediation to water and fire damage restoration.